The following policies apply on All Services rendered at Chakra Acupuncture, including Regular Acupuncture, Cosmetic Acupuncture, and Non-Needle Services, including Cupping and Facials.
Cancellation Policy
There is a 24 Hour Cancellation Policy for all appointments.
We understand and acknowledge how busy you are, how appointments can be overlooked or forgotten, and that cancellations are sometimes unavoidable. However, in fairness to all, the following policies have been established.
We set aside the time you select for your appointments and we do not double book. So, “no show”/missed appointments or same-day cancellations create gaps in our schedule that could accommodate other patients/clients. You will receive an appointment reminder at least 48 hours and/or 24 hours prior to your appointment.
If you need to cancel or reschedule your appointment, please text or call us within 24 hours before your appointment
- Cancellations/Reschedules made 24 hours BEFORE a scheduled appointment will NOT incur a penalty or fee.
- No charge will be assessed for appointments cancelled/rescheduled in less than 24 hours if our schedule permits us to reschedule another appointment on the same day, otherwise it will be considered a cancellation.
- Patients with Packages who cancel/reschedule in less than 24 hours, as a courtesy, will be given ONE pass (no penalty) per package; they will LOSE ONE treatment for each subsequent incident.
- Patients with Memberships who cancel/reschedule in less than 24 hours, as a courtesy, will be given ONE pass (no penalty) per 10 treatments ; they will LOSE ONE treatment for each subsequent incident every TEN treatments.
- Patients without Packages: Cancellations/Reschedules made in less than 24 hours will be charged $50.
- ALL patients: In the event that we, Chakra Acupuncture Wellness & Beauty should cancel/reschedule an appointment in less than 24 hours, no penalty or charge will be incurred by the patient, and as compensation, we will issue a FREE treatment.
Lateness Policy
Appointments may occur at different time intervals. We need you to be ready at your scheduled time so that your Acupuncturist/Esthetician has the time needed to provide a quality treatment.
- If you arrive more than 15 minutes after your scheduled appointment you may be asked to wait, and if treated your time may be cut short.
- If we have a full schedule we may not be able to treat you.
- Patients more than 15 minutes late are considered cancelled and we will consider it a missed appointment. In the event that this should happen the Cancellation Policy will apply.
No Call/No Show-Missed Appointments
- Patients without Treatment Packages will be charged the Full Amount of the service.
- Patients with Treatment Packages will Lose One Treatment